Bradley Mills of Mills Remodeling
Buyer beware
I hired Bradley Mills of “Mills Remodeling” to replace a roof that had suffered storm damage. The roof had not leaked or had previous problems.
Bradley seems like a nice enough, hard working young guy. He is from Bardstown, KY though does most of his work in Louisville, KY. He completed the work for me on time, and was paid the agreed to amount. The house itself is rental property. Several months later, the tenants called me with the news that the ceiling in the living room at collapsed. Sure enough, it had. A roof leak had brought it crumbling down in a big pile on top of their furniture. There was also damage in 2 other rooms.
I contacted Bradley Mills (its more of a one man show than a real business). He was courteous and said he would look into it. Having not heard anything in a week or so, I called him back. He agreed to meet me there. He looked at the roof and the damage inside and agreed that the damage was due to leaks. He said he would care take of them and the resulting damage. That is the last I heard from him. Bottom line, the roof was poorly done, and defective and Bradley Mills refuses to this day to do anything about it. In fact, he refused to accept any phone calls from me at all. Attempts to contact him through other means, were unanswered as well. He had disappeared totally. A black hole of a business operation!
After filing a complaint with the Better Busines Bureau (see here
), Bradley called to inform me that he did the roof as “a favor” to me ($5,000 payment for the “favor” not withstanding), and that he offered no warranty of any kind, written or otherwise, therefore was not obligated to fix anything.
So this is Bradley Mills: hand open, ready to take a paycheck, but refuses to stand behind his work. Obviously the man does not know enough about roofing to be on one. And his “customer service” leaves something to be desired, to put it mildly. So buy beware!
Warning: Do not let this man on your roof! Make sure you get a guarantee IN WRITING. Or you may well be screwed.